If you’ve encountered a problem with your accredited agency and haven’t been able to resolve the issue, the Department of State has established a process for filing a complaint against an adoption service provider.  First submit the complaint in writing directly to your adoption agency.  If it is not resolved through the organization’s complaint process, you may file the complaint with our internet based Hague Complaint Registry.

Complaints submitted to the Hague Complaint Registry will be made available to the accrediting entity and to our office.   We are committed to upholding the ethical standards, professional practices, and principles of the Hague Adoption Convention, the Intercountry Adoption Act (IAA), and the Federal regulations.

Ø Enter Complaint Registry

If your complaint does not involve the Hague Convention, the IAA, or the Federal regulations implementing the IAA and the Convention, our office would still like to hear about it.  Email us at AskCI@state.gov.  In addition, you may wish to contact your State’s adoption agency licensing authority.  For a list of these authorities, go to the National Adoption Directory Search.