This page provides information on systems errors currently impacting IV applicants. If during the course of your application you encounter an error, follow the instructions and take the recommended action as shown below. If you are unable to resolve your error based on this guidance, or the error you encounter is not listed, please contact us at https://nvc.state.gov/inquiry for instructions.

23 September 2026

We are aware that some users are currently experiencing a known issue with the Consular Electronic Application Center (CEAC) system that results in a blocked error message related to Cloudflare.

If you encounter this error, please attempt to log on or submit documents again at a later time, as we are actively working to resolve the issue. As a reminder, note that each individual scanned document you upload must not exceed 4 MB (megabytes) in file size.  

Thank you for your patience while we continue working to resolve these system difficulties.

Issue	Action	Most Recent Update
Unable to access CEAC:	If you are unable to access CEAC please try using a different browser.	30-September-2026
I paid my IV or AOS fee but it still shows "pending" in CEAC	These fees can take up to 10 calendar days to process. Please allow 10 calendar day before proceeding to the next step. If it has been "pending" for more than 10 calendar days, please provide your Pay.Gov Payment receipt to NVC at https://nvc.state.gov/inquiry	30-September-2026
CEAC is requiring me to submit a police certificate for a country that I lived in for less than one year.	Review https://nvc.state.gov/document for police certificate requirements. If you are not required to submit a police certificate that CEAC is asking for, instead submit an explanatory comment.	30-September-2026
I deleted (or attempted to delete) a derivative family member on my case, but they are still showing up as part of my case	If you are unable to remove a derivative family member who won't be immigrating with you, set that derivative to "Follow to Join" and do not pay fees for that derivative. That will not cause delay in review of your case.	30-September-2026
I completed my DS-260 when my case had a visa available, but the case subsequently retrogressed. Now a visa is available again, but the DS-260 is not available	Contact NVC at https://nvc.state.gov/inquiry to get your DS-260 reset	30-September-2026
Trouble paying Fees:	If you are having technical issues paying a fee, please submit screenshots of the error message to the Public Inquiry Form at https://nvc.state.gov/inquiry	30-September-2026
My document has already been accepted by NVC, but I received another request for it in CEAC	Please check your CEAC message center to review your recent messages. If you received a message after your documents were reviewed, please take the requested action.	30-September-2026
The submit button on CEAC is not working	If you are unable to submit documents in CEAC please ensure no documents are left in rejected status or missing status.	30-September-2026
Documents are taking a long time to review	Access CEAC and ensure your documents say submitted. If they show uploaded, then please select the submit button. If documents are submitted, visit our website nvc.state.gov/timeframes to review our document review timeframe.	30-September-2026